building and leading design teams

I like the creativity emerging from multidisciplinary teams: data scientists, developers and designers working together building products people love to use.
I drive projects at a strategic level but I enjoy tangible outcomes with rapid prototyping and testing. I love lean and agile approaches.

  • Senior Analyst - Customer Experience

    Conducting research - Writing and collaborating on analysis reports - Advising clients on Customer Experience.

    Forrester Research - Amsterdam, Netherlands

    Sept. 2018 TODAY

  • Head of Service Design

    Defining the Service Design offer, building and leading the Service Design team - Managing design projects - Participating in business development (assessment of clients needs and pitches).

    Clients:
    GSN - APG - Arcadis - Nuon - Liander - KLM - DLL Group

    MOBGEN | Accenture Interactive - Amterdam, Netherlands

    Apr. 2017 Aug. 2018

  • UX / IxD Architect - international digital strategy / mobile solutions

    UX Lead on mobile and web projects - User Research - Concepting - Wireframes - User Testing - UX Mentoring for International teams (South America, Asia and Europe).

    Clients:
    Aegon - Knab

    MOBGEN - Amterdam, Netherlands

    Jul. 2016 Apr. 2017

  • Lead UX designer / UX strategist
    crowdfunding - fintech products

    Lead UX design - Business Analysis - UX guidance and mentoring - Scrum.

    Symbid - Amsterdam, Netherlands

    Oct. 2015 Jun. 2016

  • UX designer / UX strategist for mobile concepts

    New business strategy - Mobile audit processes - Service design (mobile / tablets) - Content Strategy.

    Clients:
    Orange - Energeo - Institut Pasteur

    Pocket Prod - Paris, France

    Feb. 2015 Sept. 2015

  • Design Delivery Manager
    Orange Cloud - D&U group

    UX/UI Delivery Management for Orange's Cloud Service on mobiles, tablets, web, desktop, TV (France and Europe) - Team management.

    Orange - Paris, France

    Feb. 2014 Feb. 2015

  • UX/UI designer consultant on quality management tools

    Usability audit - UX design - Responsive design - transfert of skills

    Clients:
    Kingfisher, Metro Cash & Carry, Carrefour, Intermarche, Systeme U

    Art - Aix-en-Provence, France

    Oct. 2013 Dec. 2013

  • UX designer / UX strategist on a mobile engagement solution

    User research - UX/UI design - Product Improvment roadmap - Agile mode (Scrum) with teams in France and worlwide.

    Microsoft Mobile Azure Engagement (Capptain) - Paris, France

    Apr. 2013 Sept. 2013

  • Founder & UX/UI designer of a web agency

    Business development - Customers relations - UX/UI design - Tech and creative teams management.

    Clients:
    Softway Medical, SPIR Communication, and SMEs with long-lasting customer relationships.

    Pickabee - Aix-en-Provence, France

    Jan. 2005 Aug. 2013

  • Designer

    Creative collaboration on design and copy writing for new products - Photo editing - Webmastering

    Carteland.com - Aix-en-Provence, France

    Sept. 2001 Feb. 2004

  • Photographer

    Contemporary dance photographer - Several publications in papers, magazines, books.

    Freelance - Aix-en-Provence, France

    Aug. 1999 Dec 2004

education

I have a Master in Interactive Design Management and a Master in Psychologie.
I am curious and like to understand how things work and how they are done... so I never miss an opportunity to learn.
In my free time, I am learning to play the cello and to code mobile apps in Swift for iOS.
I fully designed and coded Shake3 for iOS.

recommendations

Karine has carried out a service design mission for one of our clients. Her strong knowledge of the design thinking process was key to generate highly valuable user insights and new ideas for the design of the service. Karine never gives-up when it comes to details. It is a strong quality in the field of service innovation. It was a pleasure to work with her. She proved to have a natural ability to team up with everybody and to build easy relationships.

Philippe Cossé

Philippe Cossé,
owner at Pocket Production

Karine completely redefined what User Experience meant at Capptain, not only interface but every interactions, and did it with great success. She has this rare ability to both constantly keep the big picture in mind and then focus on details. I'd be more than happy to work again with Karine in the future.

Karl Piteira

Karl Piteira,
Microsoft Azure Mobile Engagement Product Owner

Karine was a great addition to our team, she has a no nonsense attitude and is determined to get the data to allow for the best decisions. She truly changed our entire company and took us to a new level of evaluating and planning User Experience. An absolute pleasure to work with and a great attitude that would fit into any team.

Rafael Dohms

Rafael Dohms,
Lead developper at Symbid

Karine has been the DDM in my design team for a year. She was very professional, efficient, quick and displayed a diplomatic attitude that contributed a lot to a constructive relationship with her co-workers and the stakeholders. Her strong and acute sense of what a good UX should be has helped our design production to remain rigorous and high standard. I would strongly recommend Karine as a DDM and also as a UX team leader.

Regis Gargot

Régis Gargot,
Lead Design at Orange

Karine joined my teams several times during the last few years as a technical expert and advisor. She has helped industrialize a custom layout in a complex application (1000+ screens), supported and trained other people (integrators / developers) and successfully managed ux projects (cross platforms - ERP + high traffic). Her technical expertise around web technologies is rare and well recognized. Being brilliant at management and overwhelming familiar with the digital world, she is a critical asset for any project's successful path.

Anthony Chamas

Anthony Chamas,
Middleware Coordinator - eCommerce at Richemont

Karine is one of the people who engage and who can count. She acts with precision and responsiveness. She actively participates in the dynamics and the life of the team with humor and her open-mindedness. She knows how to deal with technical challenges and deadlines with ingenuity and determination. She often enabled us to find the best option for a specific functional need. She shared her knowledge and trained several employees for front-end design. She is not only interested in the technological aspects of projects but strikes their most strategic dimensions.

Marion Follin

Marion Follin,
Project Owner at Spir Communication

The challenge of building a team and a discipline from scratch is a tough one, but Karine took up that challenge for MOBGEN. She embraced the role and set about educating colleagues while at the same time delivering quality on projects, increasing the awareness of the design capabilities throughout the organisation. Our amazing service design group owes a great deal to her leadership and her ability to add value to client opportunities, and she leaves us having brought together a talented group of individuals to make a healthy and efficient team. We thank you for your drive, and we know you will prove just as effective in your next role!

Nick Mueller

Nick Mueller,
Chief Creative Officer at MOBGEN° | Accenture Interactive

I had the privilege of having Karine as team lead at MOBGEN and I can’t be more grateful to her. She always supported myself and the team with her extraordinary expertise but also allowing us to take risks, responsibility and ownership of our work in order to help us grow independently while feeling supported if needed. Karine is an inspiring woman and multifaceted professional able to create a team from scratch and support it in a positive, constructive manner all the way through. Thanks Karine, It was a pleasure working with you and I won’t forget your inspiring role model and lessons learned!

Valentina Salvi

Valentina Salvi,
Product & Service Designer at MOBGEN° | Accenture Interactive

I had the pleasure of working with Karine over the past 2 years. She has a combination of strong analytical & communication skills together with a deep understanding of human behaviour. Moverover, Karine has the ability to build multi level relationships and has a strong capability to create and design best human experience(s). She has led a number of successful innovation/service design projects resulting in a high client impact. Besides this Karine is a great colleague to work with and a real teamplayer!

Tobias Jonge Vos

Tobias Jonge Vos,
Senior Manager at Accenture Digital

Karine did an amazing job in building the Service Design team at MOBGEN I Accenture Interactive. She is a great professional who can lead service design work at C-Level with multinational clients.

Ron Vrijmoet

Ron Vrijmoet,
Founder of MOBGEN° - Managing Director at MOBGEN° | Accenture Interactive

contact me

I am based in Amsterdam.
I also spend time in Paris and in Aix-en-Provence.

Do you need me for a talk, a training, a project or a job?
Download my resume and drop me a line!