building and leading design teams
I like the creativity emerging from multidisciplinary teams: data scientists, developers and designers
working together building products people love to use.
I drive projects at a strategic level but I enjoy tangible outcomes with rapid prototyping and testing. I love lean and agile approaches.
Senior Analyst - Customer Experience
Conducting research - Writing and collaborating on analysis reports - Advising clients on Customer Experience.
Forrester Research - Amsterdam, Netherlands
Sept. 2018 TODAY
Head of Service Design
Defining the Service Design offer, building and leading the Service Design team - Managing design projects - Participating in business development (assessment of clients needs and pitches).
GSN - APG - Arcadis - Nuon - Liander - KLM - DLL Group
MOBGEN | Accenture Interactive - Amterdam, Netherlands
Apr. 2017 Aug. 2018
UX / IxD Architect - international digital strategy / mobile solutions
UX Lead on mobile and web projects - User Research - Concepting - Wireframes - User Testing - UX Mentoring for International teams (South America, Asia and Europe).
Aegon - Knab
MOBGEN - Amterdam, Netherlands
Jul. 2016 Apr. 2017
Lead UX designer / UX strategist
crowdfunding - fintech products
Lead UX design - Business Analysis - UX guidance and mentoring - Scrum.
Symbid - Amsterdam, Netherlands
Oct. 2015 Jun. 2016
UX designer / UX strategist for mobile concepts
New business strategy - Mobile audit processes - Service design (mobile / tablets) - Content Strategy.
Orange - Energeo - Institut Pasteur
Pocket Prod - Paris, France
Feb. 2015 Sept. 2015
Design Delivery Manager
Orange Cloud - D&U group
UX/UI Delivery Management for Orange's Cloud Service on mobiles, tablets, web, desktop, TV (France and Europe) - Team management.
Orange - Paris, France
Feb. 2014 Feb. 2015
UX/UI designer consultant on quality management tools
Usability audit - UX design - Responsive design - transfert of skills
Kingfisher, Metro Cash & Carry, Carrefour, Intermarche, Systeme U
Art - Aix-en-Provence, France
Oct. 2013 Dec. 2013
UX designer / UX strategist on a mobile engagement solution
User research - UX/UI design - Product Improvment roadmap - Agile mode (Scrum) with teams in France and worlwide.
Microsoft Mobile Azure Engagement (Capptain) - Paris, France
Apr. 2013 Sept. 2013
Founder & UX/UI designer of a web agency
Business development - Customers relations - UX/UI design - Tech and creative teams management.
Softway Medical, SPIR Communication, and SMEs with long-lasting customer relationships.
Pickabee - Aix-en-Provence, France
Jan. 2005 Aug. 2013
Creative collaboration on design and copy writing for new products - Photo editing - Webmastering
Carteland.com - Aix-en-Provence, France
Sept. 2001 Feb. 2004
Contemporary dance photographer - Several publications in papers, magazines, books.
Freelance - Aix-en-Provence, France
Aug. 1999 Dec 2004
I have a Master in Interactive Design Management and a Master in Psychologie.
I am curious and like to understand how things work and how they are done... so I never miss an opportunity to learn.
In my free time, I am learning to play the cello and to code mobile apps in Swift for iOS.
I fully designed and coded Shake3 for iOS.
Karine has carried out a service design mission for one of our clients. Her strong knowledge of the design thinking process was key to generate highly valuable user insights and new ideas for the design of the service. Karine never gives-up when it comes to details. It is a strong quality in the field of service innovation. It was a pleasure to work with her. She proved to have a natural ability to team up with everybody and to build easy relationships.
Karine completely redefined what User Experience meant at Capptain, not only interface but every interactions, and did it with great success. She has this rare ability to both constantly keep the big picture in mind and then focus on details. I'd be more than happy to work again with Karine in the future.
Karine was a great addition to our team, she has a no nonsense attitude and is determined to get the data to allow for the best decisions. She truly changed our entire company and took us to a new level of evaluating and planning User Experience. An absolute pleasure to work with and a great attitude that would fit into any team.
Karine has been the DDM in my design team for a year. She was very professional, efficient, quick and displayed a diplomatic attitude that contributed a lot to a constructive relationship with her co-workers and the stakeholders. Her strong and acute sense of what a good UX should be has helped our design production to remain rigorous and high standard. I would strongly recommend Karine as a DDM and also as a UX team leader.
Karine joined my teams several times during the last few years as a technical expert and advisor. She has helped industrialize a custom layout in a complex application (1000+ screens), supported and trained other people (integrators / developers) and successfully managed ux projects (cross platforms - ERP + high traffic). Her technical expertise around web technologies is rare and well recognized. Being brilliant at management and overwhelming familiar with the digital world, she is a critical asset for any project's successful path.
Karine is one of the people who engage and who can count. She acts with precision and responsiveness. She actively participates in the dynamics and the life of the team with humor and her open-mindedness. She knows how to deal with technical challenges and deadlines with ingenuity and determination. She often enabled us to find the best option for a specific functional need. She shared her knowledge and trained several employees for front-end design. She is not only interested in the technological aspects of projects but strikes their most strategic dimensions.
The challenge of building a team and a discipline from scratch is a tough one, but Karine took up that challenge for MOBGEN. She embraced the role and set about educating colleagues while at the same time delivering quality on projects, increasing the awareness of the design capabilities throughout the organisation. Our amazing service design group owes a great deal to her leadership and her ability to add value to client opportunities, and she leaves us having brought together a talented group of individuals to make a healthy and efficient team. We thank you for your drive, and we know you will prove just as effective in your next role!
I had the privilege of having Karine as team lead at MOBGEN and I can’t be more grateful to her. She always supported myself and the team with her extraordinary expertise but also allowing us to take risks, responsibility and ownership of our work in order to help us grow independently while feeling supported if needed. Karine is an inspiring woman and multifaceted professional able to create a team from scratch and support it in a positive, constructive manner all the way through. Thanks Karine, It was a pleasure working with you and I won’t forget your inspiring role model and lessons learned!
I had the pleasure of working with Karine over the past 2 years. She has a combination of strong analytical & communication skills together with a deep understanding of human behaviour. Moverover, Karine has the ability to build multi level relationships and has a strong capability to create and design best human experience(s). She has led a number of successful innovation/service design projects resulting in a high client impact. Besides this Karine is a great colleague to work with and a real teamplayer!
Karine did an amazing job in building the Service Design team at MOBGEN I Accenture Interactive. She is a great professional who can lead service design work at C-Level with multinational clients.
I am based in Amsterdam.
I also spend time in Paris and in Aix-en-Provence.
Do you need me for a talk, a training, a project or a job?
Download my resume and drop me a line!